Frequently Asked Questions

Last updated: September 1, 2026

Welcome to the buycheapcigars.com FAQ page. As a family-owned business, we believe in complete transparency. Below, we have compiled answers to our most common customer inquiries divided by topic.

Are you a massive corporation?

Not at all! We are a small mom-and-pop online retailer. When you order from us, you are supporting a dedicated, independent family business. We hand-pack our orders and care deeply about every single customer.

I don’t see the specific product I normally order. Did you stop carrying it?

With the merger, we are still updating our consolidated inventory catalog. If you don’t see your favorite blend or regular order, please contact us directly! We will check our warehouse to see if we have it on hand or if we can special-order it directly from our suppliers just for you.

📞 Customer Service & Communication

Do you have a live customer service phone line?

We do not have a live, dedicated customer service desk. Instead, we utilize an answering service. Because we are a small family team, our hands are usually busy in the warehouse processing, packing, and shipping your orders as quickly as possible. If we don’t answer right away, please leave a message or send us an email—we promise we will get back to you!

How long does it take to get a response to an email or phone call?

We do our absolute best to respond to all emails, contact forms, and answering service messages within 48 hours (excluding weekends and holidays).

🚚 Shipping, Tracking, & Rush Orders

How quickly will my order ship?

We pride ourselves on shipping your packages as quickly as possible. Standard in-stock items generally process and ship out within 2–3 business days. Premium cigars and special orders typically ship within 4–7 business days as we coordinate with our network of suppliers.

Can I pay extra to get my order overnighted?

In rare circumstances, expedited shipping (such as overnight delivery) can be requested at the customer’s expense. However, this is strictly limited to in-stock items only. This option excludes all premium cigars, as we cannot guarantee immediate warehouse inventory for premium lines and will not take your money for a rush service we cannot guarantee.

Where can I find my tracking number?

The moment your package is labeled and ready, an automated email containing your tracking information will be sent to you. Additionally, tracking numbers and order history are securely saved and accessible 24/7 on your Customer Account Page.

🔒 Age Verification & Security

Why do I have to verify my age?

Because we sell tobacco products, federal and state laws strictly mandate that we verify all customers are at least 21 years of age. We partner with AgeChecker.net to securely confirm your identity. To protect your privacy, buycheapcigars.com does not store or retain any sensitive ID documents or verification data on our servers.

Is my credit card data safe with you?

Absolutely. We practice a strict zero-retention policy for financial data. We do not store your credit card information or banking details on our servers under any circumstances. All transactions are securely routed through certified, encrypted third-party payment gateways.

📧 Specials, Coupons, & Spam Filters

How do I make sure I get your coupons and promo codes?

We highly encourage everyone to join our email list to receive exclusive coupons, promotions, and inventory updates! To make sure our deals don’t get lost, please add [email protected] to your safe senders or contacts list so our emails bypass your spam or promotions folder.

How can I opt out of marketing?

You have full control. You can instantly opt out of promotional emails at any time by clicking the “unsubscribe” link at the bottom of any email, or by contacting us to be removed from our physical mail or text message lists.